Privacy policy
Les Secrets Rooms Perpignan
We respect your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, and protect your information as part of our online booking services for our love room
Last updated: October 1, 2024
1. Data controller
The data controller is:
- Secrets Rooms Perpignan
- Address : 13 RUE DU CAMP GRAND, 66720 CASSAGNES
- Mail : contact@lessecretsrooms-perpignan.com
- Phone : 07 49 25 48 48
2. Data collected
We collect the following information when you book a love room on our website:
- Personal Information: Name, surname, email address, phone number, and address.
- Payment Information: Banking details required for reservation payments (processed through a secure payment platform).
- Reservation Details: Stay dates, preferences, and specific requests.
- Browsing Data: IP address, cookie data, and information about the browser used.
3. Purpose of data processing
The collected data is used to:
- Process your reservations.
- Communicate with you regarding your booking.
- Manage payments and invoicing.
- Enhance our services and personalize your experience.
- Ensure the security of our facilities and services.
4. Legal basis for data processing
The processing of your data is based on the following legal grounds:
- Contract Execution: To process and manage your reservations.
- Consent: To send you newsletters if you have given your consent.
- Legitimate Interest: To improve our services and ensure their security.
- Legal Obligation: To comply with tax and accounting regulations.
5. Data recipients
Your data may be shared with:
- Service Providers: Necessary for the execution of our services (payment processors, hosting providers, etc.).
- Competent Authorities: As required for legal proceedings.
We ensure that these service providers comply with data protection laws.
6. Data retention period
We retain your personal data as follows:
- Reservation Data: for the duration of the contractual relationship and up to 5 years afterward, in compliance with legal obligations.
- Payment Data: For the time necessary to complete the transaction, then for 13 months afterward for proof purposes.
- Marketing Data: Up to 3 years after your last contact with us.
7. Data security
We implement technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption technologies for payment processing.
- Securing our servers and infrastructure.
8. Your rights
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
- Access: You have the right to know what personal data we hold about you.
- Rectification: You can request corrections to your information if it is inaccurate.
- Erasure: You can request the deletion of your data under certain conditions.
- Objection: You can object to certain processing of your data, particularly for direct marketing purposes.
- Portability: You can request to receive your data in a structured, machine-readable format.
To exercise these rights, you may contact us at: contact@lessecretsrooms-perpignan.com
9. Cookies
Our website uses cookies to enhance your experience and collect statistical information about site traffic. You can manage your cookie preferences directly on our website.
10. Changes to the privacy policy
We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page along with the date of the last update.