Les Secrets Rooms Perpignan

Frequently asked questions

Les Secrets Rooms Perpignan

1. Reservations and rates

Reservations can be made directly on our website lessecretsrooms-perpignan.com using our secure booking system. Full payment is required at the time of booking.

The rate includes linens, cleaning services, internet and TV access, as well as exclusive use of the suite’s amenities (SPA, hammam, etc.).

Yes, a €300 security deposit will be required a few days before your arrival. It will be refunded within a maximum of seven days after your stay, provided no damages are found.

  • For cancellations more than 30 days before the arrival date:
    Secrets Rooms will retain 10% of the payment made. A date change can be made free of charge, but it will no longer be eligible for further cancellations or changes.

     

  • For cancellations between 15 and 30 days before the arrival date:
    Secrets Rooms will retain 50% of the payment for the nights and will fully refund any options booked. A date change can also be made free of charge, but it will no longer allow for cancellations or further changes.

     

  • For cancellations less than 15 days before the arrival date:
    Secrets Rooms will retain the entire payment for the nights but will refund 100% of the amount for booked options. No date changes will be permitted.

2. Check-in and check-out

Check-ins are available from 6:00 PM, and check-outs must be completed by 11:00 AM the following day. Additional time options are available during booking if you wish to extend your stay.

A unique code will be sent to you via SMS or email before your arrival. This code allows you to access the suite independently, without the need for physical keys.

3. Hygiene and maintenance

Yes, a cleaning service is included in your stay to ensure the suite remains clean and comfortable.

While cleaning is included, we kindly ask guests to place used dishes in the dishwasher, turn off appliances and lights, and leave the suite in a tidy and acceptable condition before departure.

4. Occupancy rules

The maximum occupancy of the suite is two adults, and this capacity cannot be exceeded under any circumstances (including infants and children).

No, the reservation is nominative and non-transferable. The suite can only be used by the individuals named at the time of booking.

No, smoking is prohibited inside the suite for safety reasons and to ensure the comfort of future guests.

Pets are not allowed in the suite.

5. Amenities and comfort

You will have access to a king-size bed, a private SPA, an XXL shower, a hammam with essential oils, large mirrors, a fully equipped kitchen, and sensual accessories (Saint Andrew’s cross, tantric chair, etc.).

Yes, we provide bed linens, bath towels, bathrobes, and slippers.

An assortment of soft drinks is available in the refrigerator, along with a selection of soft drinks, coffee (bean-to-cup machine), teas, and Kusmi Tea infusions.

Yes, while we offer in-house options, you can order meals through delivery platforms. The kitchen is fully equipped to cook or reheat your own dishes.

6. Safety and privacy

Yes, discretion is a priority. Access to the suite is autonomous via a key box, and the full address is only shared after your reservation is confirmed.

Using flammable accessories or products in the suite is strictly prohibited. Failure to comply with safety rules may result in a partial or full deduction of the security deposit.

If the rules are not respected (e.g., smoking in the suite, inviting third parties), the stay may be immediately terminated without refund. Additionally, a €300 penalty may be applied.

7. Accessibility

Unfortunately, the suite is not adapted for people with reduced mobility. The apartment includes a staircase, and amenities such as the SPA and hammam are not suitable for individuals with mobility challenges.

8. Connectivity and entertainment

Yes, internet access is included in the cost of your stay.

Yes, TV access is also included.

9. Special conditions

In the event of force majeure (such as flooding, mandatory renovations, etc.), we reserve the right to cancel the reservation and fully refund the amount paid.

No, the suite cannot be used for events, professional activities, or any activities that violate French law.

Informations & contact

Customer reviews

Aurélie G.
Google reviews
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Just perfect. Clean and spacious. The bedding was top-notch. Very beautiful decor, perfectly matching the theme. The host was very friendly. We had dinner and breakfast, both of which lived up to our expectations. We’ll definitely be back. Escape, pleasure, and letting go were the key words of our night spent in the Secret Room! We’ll return with great pleasure 😊
Ludivine L.
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Very beautiful suite, very clean, setting the mood as soon as you arrive. Everything is thoughtfully designed to ensure a great experience and disconnect from the outside world.
Cathy S.
Google reviews
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A truly special moment. What a beautiful place: luxurious and meticulous decor, impeccable cleanliness, such taste! Wow!!!! My husband and I experienced a moment out of time, out of this world! Thank you.
Lisa
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Magical experience ✨ A place of romance and luxury worthy of its name, everything is well thought out. Tastefully and carefully decorated. Impeccable cleanliness. Simply unforgettable. A must-do and must-repeat.
Ambre F.
Google reviews
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A magnificent stay, a dream-worthy room to reconnect and enjoy an intimate moment. The price reflects the quality, and we highly recommend it.
Eric K.
Google reviews
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A magical place that made us forget the outside world. We were able to have fun and escape in every sense of the word in your lovely suite. Honestly, thank you so much, thank you, thank you, thank you! Sincerely, Éric and Joe
Jessica S.
Google reviews
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A timeless place, tastefully decorated. A bubble entirely designed for couples. All the equipment is high-quality, diverse, and the cleanliness is noteworthy. We had an incredible time and will gladly come back.
Fabien P.
Google reviews
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A magical place!!! On top of that, the owners respected our every wish, even though they weren’t easy. Our 14th wedding anniversary will forever be etched in our memories. Thank you again!
David B.
Google reviews
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A beautiful love room with very tasteful and sensual decor, a spacious and impeccably clean room. An ideal moment for couples to reconnect. High-quality services as well.
Matthieu C.
Google reviews
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Simply excellent, nothing to say about the quality and the timeless experience we had. The staff is attentive and caring at all times. Thank you again!
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